The objective of the course is to provide an insight in to
the skills necessary for collecting and analysis of information with a view to
arriving at optimal decisions in various functional areas management.
1.
Decision making : concepts of decision making with
reference to authority and responsibility, Need for decision making, process of
decision making, Types of decisions with reference to levels of organizations.
2.
Behavioral aspects in decision making : Broad frame
work for decisions, open and closed models of decision making systems approach
to decision making. Utility of decision support systems.
3.
Systematic problem analysis and decision making
4.
Criteria for decision making under conditions of risk
and uncertainty, Applications of Bay’s theorem in decision making.
5.
Sequential decision making - Decision tree analysis.
6.
Theory of Utility : Comparison of the concepts of
monetary value and utility, used of utility function in decision making .
7.
game theory : competitive strategies, game theory
concepts, zero and non zero sum games, evaluation of two person zero sum games
by different methods. Application of game theory concepts to management
collective bargaining & other negotiating
situations.
8.
Markov’s analysis Brand switching - Loyalty - Determination of market share & market
share in equilibrium condition.
9.
Simulation : application of simulation to management problems with
emphasis on problem solving
10.
exercises in decision skills through case analysis
covering various functional areas of management.
Note : the question paper for this course will contain a
case to be analyzed by the students which will carry a minimum of 10 marks.
Every thing is not good simply because it is old nor every
they should not be condemned because it is new. The fool is led by the judgment
of others. But the wise resort to the one or the other offer proper enquiry and
examination. ( Mahakavi Kalidasa )
Decision Making
Some basic ideas
the decision process is described as a series of steps
starting with information output and analysis and culminating in resolution,
namely a selection from several
available alternatives. Various aspects of rationality in decision making are
reviewed and the concept of personalistic versus imperonalistic choice is
discussed. It is suggested that with time management control trends to involve
an increasing number of formal procedures and thereby to became more
impersonalistic in character.
Most books of management do not contain a precise and
specific definition of “Decision”
Fishburn rights - solving the decision model consists of
finding a strategy for action, the expected relative value of which is atleast
a great as the expected relative value of any other strategy in a specified
test. The prescription criterion of a strategy will be maximization of the
decision makers total expected relative value.
Ofstad - says - to
say that a person has made a decision may mean (1) he as started a series of
behavioral reactions in favor of something, or it may mean (2) that he has made
up his mind to do a certain action, which he has, no doubts that he ought to
do. But perhaps the mostcommon use of the term is this - to make decision mean
(3) to make a judgment regarding what one ought to do in a certain situation
after having deliberated on some alternative courses of action.
Quoting from Churchman, the manager is the man who decides
among the alternative choices. He must decide which choice, he believes, will
leas to a certain desired objective or set of objectives “ accordingly we say
that the decision maker has several choices of alternatives, and the choice
involves a comparison of the different alternatives and the evaluation of their
outcomes.
The basic elements of a decision problem cab be formalized
mathematically as shown below :
A is the set of action space which consists of all the
possible actions available to
the decision maker.
A set called the
parameter space consisting of all possible states of nature are and only of which will occur. This
true state of nature that is likely to occur is not known to the decision maker
at the time he has to choose an action.
Is a function
called the loss function which has domain ( the set of all ordered pains ) the pains ( )
are called the consequences of talking action a when is the true state of nature.
Consider a Random variable X whose possible realizations
are the sample space and whose
distribution has probability density function belonging to the family.
Consider the set d called the decision space to consist of
all mappings d from X to A.
The close mathematical statements can be interpreted as
follows : at the time the decision maker chooses his actions, he is not aware
of the true state of nature and also not aware of the actual consequence of his
action. If he chooses the actual
consequences ( ) is not known since is unknown. The decision maker however
knows the loss that would result from each of the possible consequences ( ) on his choosing and the consequence turning and to be . the consequence of “Loss” may thought
out to gain in which case the numerical value attached to would be negative we can also adopt a
utility function as unexpected consequence.
To help modify or reduce this uncertainty about the decision maker acquires information
in the form of an observation of a random variable X whose probability
distribution involves . knowing that
X=x and knowing the function
the decision maker can extract information about which can guide him in the choice of
a. The decisional choice thus involves
choosing an on the basis of
having the observation for which
the is equivalent to choosing a
decision function and once
chosen specifies the action to be
taken for all possible X=x. The
possibility of observing a random variable x with the provides the decision maker with same
limited information about the state of nature. This choice of a decision can
thus be seen as a strategy for playing the game.
In the course of such choice, we have to use several
parameter values or estimates and at each state our has to be tested for maximizing the
value of the long function which plays are important role in the decision
theory.
The following diagram helps us in the understanding and
perceiving the dimension of the decision problem
thus the dimension of the problem space are degrees of
uncertainty, time dependence, and complexity. Degree of uncertainty ranges from
the deterministic situations where all the variable are known, to the highly
probabilistic situations, where little information is available about any
problem variables, the time dependence can range from static to dynamic.
Complexity is measured in terms of the number of variables each corner of the
problem space corresponds to certain mathematical models ranging from the
application of elementary calculus aged about 300 years upto the most modern
and latest linear optimization techniques aged about 30 years, spread over from
corner, though come 7, such corner 8 of the diagram is the most caplex corner
involving uncertainty dynamism and complexity to some degree or other.
This indicates that these three elements
are indispensable for a meaningful analysis of the problem problems like
business acquisitions
electrical power systems Markov processors etc.
What is said about could not be summarized in the form of a
flow chart indicating the decision process
information inptut
analysis
performance measures
model
strategies
prediction of
outcomes
choice criteria
decision
In the above figure the decision progress in depicted as a
chain of sequential activities for the sake of simplicity. But in some cases
each step in the decision process has its inputs, the outcome of activities in
the proceeding steps and in turn its provides and input to the next step. The figure no 2 given below describes in
schematic form the decision process with feedback.
Information
Analysis
Performance measures
Model
Model building is very singular to proposing a hypothesis
consisting of several interrelationships between variables in the system., it
shares the cause and effect. It is designed to provide a predictive tool. The
decision maker can proceed to manipulate the variables under his control is
order achieve same desired objective. In the course of this process, every
hypothesis has to be tested, san
and experimented. During the process, questions may arise as to the
validity of the information the adequacy of the analysis the meaning of
performance measures the need for collecting fresh evidence to test the model
etc. This recurring procedure permeates throughout the decision process.
Information input
the decision process starts with information input. The
processing of information preceding this
input in quite distent from the subsequent analysis that makes the actual
decision process. The activities involving in the data pr information
processing are quite distinct and consist of (1) data and information storage.
(2) data handling and (3) presentation of information.
With this information duly processed and supplied as input
to the decision maker, does he use its
and have does he analyze it the decision maker has to at first check the data
for consistency and than tries to analyze the given information in a certain
manner that permits him and his associated to comprehend the full input of the
information. This is called the data handling and data sorting.
The decision marker also dis the inconsistable and less significant
data. He makes all calculates and manipulates the data to enable him to present
the results in a form most convenient and useful for the model (
)
All these activities like, data checking, elimination of
inconsistent data, arrangement of data, discrimination between significant data
and data less significant calculating
the new sets of data, and finally summarizing the results are also part
of the decision process. This activities are presents even the decision process and also during the course of the decision
process.
Decision making assistance
these actions which are present before the predecision
making process. Go in the name of assistance to decision making.
Effective decision making assistance consists of mostly
helpline. Decision makes understand then decisional requirements and develop
the insight necessary for action. Such assistance must recognize and
breakthrough the ignorance at the source of decision making. It is said that a
good decision does not guarantee a good outcome. It man generate a bad outcome.
But a good decision taken by the decision maker after undergoing the decision making process results in
self confidence and creates hob satisfaction, through the outcome is bad.
Good decision
good outcome Bad
outcome
Bad decision
But a bad decision, they its ends up in a good outcome. Its
must be due to the lucky star of
this decision maker. At this stage, we wish to define and explain certain
factors which permade and permeate thought the decision and process. Any
informative procession system designed specifically to address the information
needs of the decision maker is called the Decisional support system . which
helps the decision maker to take a good decision.
Rationality
The decision process has to be properly weighed or analyzed
through all its reunification’s subject
to the rational behavior of the decision maker. This rational behavior
of the decision maker can be identified by the decision maker’s choice between
alternatives strictly in accendance with certain specified criterion . This
means that the final decision taken is taken in conformity of what is expected
out of the decision process as a consequational results. Without the least
deviation from that expectation. If its deviates them it would be irrational.
This rationality may also to
which is called the monitoring of the decision of the decision maker.
Sometimes its so happens that the decision of the decision
maker may not conform to the official criterion and have its is regarded as irrational.
But if the decision of the design maker conforms to some other alternative
process and criterion which stands to reason and logic. Its may
still he regarded rational. Though its may not conform to the official
procedure and certain. On the otherhand if the decision maker chooses among the
alternatives based on his imagination his behavior could be easily branded as
irrational.
Choice criterion :
we can
identify from distinct situation where the decision makers parts to the
predetermination of the choice criterion or where he is not a party to such
predetermination of the choice criterion. If a makes resolution conforming to
the official choice criterion predetermined by the organization, the decision
maker is consider to be perfectly rational though he personally disapproves
that resolution. Such resolution officially rational but personally irrational.
On the otherhand if the resolution of the decision maker conforms to his
personal criterion and does not conform to the official criterion, the
resolution personally rational but officially considered as irrational. This
leads to a conflict between the decision maker and the organisation. In this
context we have to
that the decision model building and the determination of the choice
criterion or the two stages
where the degree of initiative and freedom allowed to the decision makers
reflects and permeates into the resolution making its either formal, informal
or personalistic or impersonalistic.
Yes
there are situations where decisions and actions are taken
in a random fashion in the absence of any decisional coice directives, an
individual emerges and tries to regularised these actions and mould them into a
systematic and consistants apttern. If this procecure is not formally approved
by the organisation, it may be characterised as personalistic nad informal. If
this procedure is formally approved and adopted by the organisation it tends to
be independent of the individual and its becomes impersonlistic and formal.
Maximization of Utility :
a
decision maker putting in judgement of a rsolution between alternatives has to
show his rational behaviour which is sometikes and more generally identified
with maximisation of the utility according to Von Neumann and Morgesterin. There is an
implication that rationality if regarded as function of hte method used to arrive
at the optimum solution which produces maximum utility to the organisation.
However many authors say that rationality is a relative, concept because what
is utility to one individual may be disutility to another individual. In a
personalistic type of control the goals,
the utilities the criterion of chooice between alternatives and the final
result of the decision process may be different for different individuals.
Freedom of choice
this means this ability of and individual to make a choice
from a set of available alternatives. Probably it includes the exixtence of
free will in relation to certain ethical criteria. It is reflection of the
mental perception of the decision maker. However freedom of choice is amatter
of degrees and individual variations. In the decision process, the personalistic
control does involve free choice whereas impersonalistic control does not
exhibit the existence of free will and free choice and the part ofthe decision
maker.
Decision , situation , and Control
A decision situtation refers to the context which the
decision relates. It may me genuine or unique. The decision situation involves
anumber of constrains which may be hard and or some may be soft, and flexible. A situation in which a decision
is made may also involve the decision maker’s circumstance, his prefances and
perceptions, his attitudes etc, relating to the decision. For example while
buying a car decision maker may place higher value on safety rather then fuel
consumption as he may used the car on rough roads --- such are the elements
decision situations.
Decision Domain
Decision domain is the area of the space containing the
various types of actions alternatives like the business, medical military and
defence, and these major areas on domains may be subdivided in to sub areas or
such domains, or ever sub-sub-domains. Which is considered as the boundry
action space relating to the problem
before the decision maker.
In a way the decision domain represents the area of life to
which the decision theory is applied. If may we the medical field, or it may be
defence or the war field, or commercial marker situation. Of late the decision
theory is being applied to social process too. Decision analysis, a logical
procedure for balancing the many uncertain complex, and dynamic factors that
charactise a decision, offers promise of new and valuable precedure for social
decisions. The decision analyst creates an extra personal explicit model of the
decision under consideration. Information on possible alternatives,
uncertainities relationiships or preferences can come from different groups and
still be represented within the same model. Imaging the society with
decentralised decision making where distinct bodies are responsible for
creating social alternatives assessing the problities of various outcomes for
each alternative and setting the preferences of the society. Once the
alternatives information and preferances were established, society would make
decision make using only the principle of logic. On the other adversory
proceedings encourage people to advocate extremes rather than a careful balance
of several considerations.
Good decision making is just commensence. The difficulty is
that we don not know what exactly the commansense is. The exact content of
commensence is not visible nor understood until and unless we pass through the
decision making process. Thus a good decision is the social causequence of
“what youcan do” “what you know” and
“what you want” which you can do are the alternatives available to you. Finding
alternatives is the most creative part of the decision process. “What you know”
means the knowledgte of relationships and the magnitude, information you bring
to the decision process. “What you want” refers sto the preferences you have
for the various consequences of the decision extending in to the future.
Decision alternatives “what you can do”
Decision alternatives are the different startegic course of
actions lying within the bounded action space, persumably are of these actions
alternatives is expected to give the maximum utility to the decision maker
subject to his sate of preference. These starteic actions are evaluated as to
their consequences or out comes to help the decision maker exercise his choice.
The decision maker’s preferences impose a complete transitive
ordereing on th eoutcomes pertinent to his deision. As per the orderability
axion the decision maker can consistantly and completely rank all possible
outcomed expected to arise from the resolution. This requires the decision
maker to develop a well defined set of outcomes to consider.
Knowledge “What You Know”
Knowledge of information that has a bearing on the decision
problem generally in th form of date (collected sorted and presented) this
takes the form of decision making support system. Which assist the decision
making process. This knowledge related to the decision problem, decision domain
and the context, the environment enveloping the whole area of the action space,
decision variables, parameters to be considered, the natural consequences and outcomes.
This is in a way decision making with the help of perfect information.
Sometimes we do encounter certain unforseen decision
problems where we cannot have fill information. Nor even partial information.
In other words decision making process may be clouded with ingnorance. This
ignorance can be categorised as frames.
Contionationel ingorance : it is the ingorance relating to
the final answer which we are not able to compute though we are able to
perceive the same in principle. Appropriete model and solution mehtod are
available but cannot comput answer, very large LPP is is an example.
Watsonian Ignorance : this regers to a situation where we
have a complete model of the problem but lack an effective solution method.
Gordian ignorance : we do not have a complete model of th
problem at havd. Hence the problem in snoe easily solvable. Regardness of the
availability of an effective solution method, th sloution is not attainable due
to trediainoal and sentimental difficulties.
Ptolomic ignorance :
Ptolomic
ingorance denotes a situation where, despite having a model of the problem at
had and perbaps also a solution mothod, the model is highly, inadequate for the
problem at hand and developing an actual solution is at best awkward.
Magical ingonrand : it isa situation where the decision
problem model contains an essential element for which we have no effective
formalisation.
Dark Ignorance : is a situation where we have no model of a
given situation. We are completely dark about the subject matter. It is utter
ingnorance we aware of the issues but we have no model sutable for the
situation.
Fundameltal Ignorance : is a situation where we not even
aware of a given situation, let alone the model of wuch an unknown situation.
This is deepest level of ingorance which is fundamental in character.
In view of the situations
of ignorance the decision maker must obtain full and effective knowledge in
order to get over the difficulties arrising out of ignorance and further to
enable him to resove the problem situation. This knowledge may ralate to the
domain preference, probalistic values data user and process - all relating to
the problem situation and have bearing on the decision process.
“What you want” - Prefenences are just the expression of the
choices of the decision by the decision maker. The decision maker twice to
choose, out of the various outcomes, that particular set of outcomes aought to
be that result of the decision or decisive action taken by the decision maker.
The decision maker has his preferences. Preference of value.
It is usual to asign save monetory value to each possible outcome. Because in
business decision, the profit motive is predominantly significant. The need for
monitory value as a precedent for monetoty allocation applies even if the
outcome involves the loss of limb of life. In social problems, monetory valuies
may have to be assigned to the various outcomes. The decision makers has to
expenxes time preference. Which is usually deskcribed as gred impatience trade
off. It is the problem of selecting between the outcomes of the future outcomes like the investement of capital
goods or consumer goods.
The decision maker has to express his risk preference. This
is the most challenging job forthe decision maker. Generally the decision
makers are averse to risk but the risk is acceepted only if the expected
outcome is substancially very large. This risk preferance attaches importance
to the concept of probability.
Finally we have to consider the preferance relativng to
utility function of the decision maker. The decision maker must be will ing to
provide transitive rank ordering of the monetory value of the various outcomes.
The utility function has two important properties. First the utility of any
decision is the expected utility of its money values. Second the decision maker
prefers one decision to another decision these means that the tuility of the
outcomes of the prefered decision are greater or maximum.
However there is one important case wher the risk preference
need not be measured atall. It is th case where choice between two alternatives
is very clear to a rational man regardless of his preference. Such a situation
stochastic dominance. If a particular outcome stochastically dominates all
others, then it will be prefered by the individual decision maker regardless if
his attitude towards risk. There is no need to use utility function.
Decision makers often have to choose between monetory values
that are not only uncertain but distributed overtime. In such cases, risk
preference and time preference must be jointly encoded. This joint time - risk
preference concept admits purposedful solutions to many problems. This comcept
reduces any time sheam of values to a presents values using the time preference
measure (disconting factor0 and then applying the utility function to fin out
which of the present values is most desirable probability distribution of the time stream of values over an uncertain
period is genrally considered.
Decision analysis has emerged from theory to practice to
form a discipline for balancing the many factors that bear upon a decision. The
special features of theis discipline ar the treatment of, uncertainity through
subjective probability and of attitutde towards risk through utility theory.
Fixing the structural relationship occupies the pivotal position. The process
can be visualised through a graphical presentation. These features are combined
with other preference measures to produce a useful conceeptional model for
analysing the decisions. The decision analysis cycle with its three pharses
deterministic, preoblistic and informational determines the importance of the
variables involved in the deterministic probabilistic and economic
environments.
The ability to assign an economic value to the complete or
partial elimination of uncertinity through experimentation is a particularly
important charestaistic of this decision process. Recent applications in
business and government indicate the increased. Logical scope afforded by the
decision analysios. This offers new opportuniteis of rationality to those who
wnat it. The various aspects of rationality in decision making are involved in
the concept of personalistic versus impersonalistic choice. This suggest that
with the progress of time, managements control systems tend to involve an
increasing number of formal procedures and thereby trnd to become more
inpersonalistic in character.
Social decision analysis :
In a diverse free
society mechanisums which are logical, efficient and timely are difficult to be
adapted. The diverse factors of the society argue over alternatives rather than
over their values or probabilities. Adverse proceedings encourage people to
advocate extremes rather than a care ful balance of several considerations.
Decision analysis, a logical procedure for balancing the
many uncertain complex, and dynamic factors that characterised a decision,
offers promise of a new and valuable proceedure for social decisions.
Information on possible alternatives, uncertainities relationships or preferences
flows fram different groups andstill be represented within the same decision
mode.
The decision analysis creates an extrapersonal explicity
model of the decision under consideration with all the implication thereof
clearly apparent to all concerned. In a free society where decisiion making is
decenteralized where distent bodies are responsible for creating social
alternatives, assessing the probabilities of the various outcomes for each
alternatives and setting the preferences of the society. Once the alternatives,
information and preferences are established, society would make the decision
using the principles of logic.
Most social decision are made as a result of legislative
process. The legislatora primarily trained as lawyers pursue than work through
hearings intended to clasify the nature of th decision. However these hearing
generally become adversary processess because the proponents of various alternatives are motivated mainly by
the desire to see their favourate alternative selected rather than by a desire
to illuminate the issue. Possibilities are confused with outcomes. Bad outcomes
are extensively discussd by opporents with the puopose of making than
probabitily appear higher.
This requires legislators to create alternatives examine that
implications and value the outcomes for the society. Supposing these functions
are carried out bya a group, that group should be proberly trained to perform
them with the help of properly structured decision models.
One body people would be responsible for the creation of
alternatives for solving socities problems. Anybody can suggest alternatives to
this body for consideration. The result of deliberatins. Would be set of
certified alternatives accepted and approved for dealing with the social
problems.
Another body would be respobsible for assessing the
probabilities of various outcomes for each alternative. This requires the
structural knowledge available on the alternatives and assesing probilities on
uncertainities. Theis body is assisted by decisiion analysts and subject
experts the result and the deliberations of the\is body is the certified
probability distribution on the outcomes of any alternative.
The third body would be concerned with identifying the
preferences of the society. This body is very much influenced by the desires of
all citizens. Voting procedures could be developed for determining citizen
preference. However the values of society would change slowely and every change
would require majority support outcomes extending over many years woudl require
a setting social time preference based strongly on inter generational
considerations. Finally the work of this third body ends up with the
certification of the preferences to be used in the evaluation of the outcomes.
Once the certified alternitives, information and preferences
are established, society would make the decision using the principles of logic.
If the resulting decision appears to be incorrect, it will be changed by a
change in the certified inputs. It would he possible to have different
certifying bodies for different areas of social dicision making.
Bibliography.
Chapter 2
Decision making in
Recent development in science and technology and business
have channilesied and systematically monitored the challanges faced by the
managements in general. Most managements separate from their owners, have to
face the challenging Job of making decisions. Which is a contineous function of
the management.
Every
Management has got to make
decisions, ofcourse according to the levels.
The top management
has to decide on the various planning issues and then policy matters. T he
middle managers has
to decide on the various problems relating to the organisation and
implementation of their plans and policies.
The top management has to decide and the supervision management to get
the
required results.
India today management, basically , the problem of
allocation of resources, their
destinations, folr the resources, and the decisions have to be taken for the determination of the ir plans and policies. DECISIONS
HAVE TO BE TAKEN IN THE AREA OF THE
PRODUCTION AS TO THEW production
to be produces, quantity to be produced.
Levelinventory to be manufactured etc.
Decidsions have to be taken in marketing as regards brand loyalty, market share, pricing of the
producection etc.,. In finance,
decisions have to be taken regarding the variouis investments opportunities
within and the organisation.
OBJECTIVES OF DECISIONS;
As can be seen the various managerial decisions either by
the top management in planning or policy determination, or in the areaa of
production, marketying, finance etc. -- are all quantifiable problems. Hence these problems require quantitative
analysis relating to the decision
problem. Which again requires proper measurement of the various supposed to stem from the various alternaztives, requiring comparison.
All this requiring a rational
approach to the decision problem.
For some time in the
past, rationality has been defined as
the ability to select means to achieve goals or objectives. This definition of rationality led to the interpretation
of every thing in terms of the purpose
its fulfilles. But rationality cannpot just be identified with purposeful selection
of means to achieve the desired ends.
There are many human objectives which can be identified with same
equilibriumstates, which if disturbed, will produce compensatgory reactions and
finally sttels down with a near equilibrium states. So everytime there is a disturbanvce, a near equilibrium state
would automatically be evolved and this process
lacks rationality. Hencer we can
not say that existanse of
rationality does not generate the actual
existance of an underlying rational
choice system.
It is not therefor sure that all business decisions carried be rationally achieved
because the selection of the mean is rational.
But if the mamagement understands the nature of the system, it can then probably provide
rational policy decisions to imp[rove the performance of the system. Probably it may be necessary to examine thr
objectives to recognise the rationaliuty existing in these objectives.
Organisation objectyives coexist with the individual
objectives, thoughthey are not the same,
they interact with each other at different levels of the organisation, and
produce certain results which may not be rational for the organisation. Thus in many cases, conflictg exists between these two interested groups. There is conflict between individual
roles. There is conflict between the
group objecrtives. There is conflict
between the individual s role and group objectives.
When conflict exists between objectives, and if the are
independent the management could to achieve all or either of the goals in an
optimum manner. But if they are dependent, the problem of optiminsation because
a problem of sub-optimimisation because it ends with a lower level of
achievement of a particular goal subject to the permissible level offered by
their goals, and which the first goal is
dependents.
Mostly, organisations like individuals have their
objectives. Nobody can fixed up and develop and any sigle objectives and therby
they work with multiple objectives which relate to different areas of
activities. Peter drucker recongise eight such organisational objectives like
market standing, innovations, productivity, physical and financial resources,
profitability, performance and development, waker performance, and attitute,
public responsibility. If the organisation trice to develop any particular
objective to the exclusion of other, thr organisation will ultimetly face
undesirable consequences. If therefore gives rise to the concept of
sub-optimisation.
The various objectives of an organisation can not be measured
an the same scale, and it is thereby very difficult to evaluate tem with
reference to a single utility measure. It is not that ease to express all the
organisational objectives in terms of money. Pareto suggested that thr
organisation should, try to achieve a condition by which the can increase the
utility of any objective with out decreasing the utility of any ofhter
objective. (Paretian optimality). This paretian optimality arrises because
there is no common standard and measure of value with respect to the various
objectives.
Simon’s idea of bounded reationality holds for the
organisations. Any organisational entity is a funcatiioning whole. It is
necessary to assume that the action taken in to one area will not have any
significatn effect in another area.
Every aspect of the problem cannot be precisely considered because of
limitation of human rationality. The availability of information needed to
solve a decision problem as itself a problem. The cost of collecting, sorting,
analysing and synthesing information operates as an immediate constraint.
Sometimes excess of information more stunning and baffling. Information in is as dangerous as
information scarecity. In many cases
people try to settle for small pices of information and blend it with the
personal information, belief, perception and judgement. In other words,
organisations try to minimise to opportunity costs of the enterprise, within
the rrame work of hte bounded, rationality which ultimately leads to
organisation to acheve overall optimility.
Structure of
decision :
Out of multiple objectives of an organisations, some
objectives are fully achieved or partly achieved or not at all achieved. Thus
the achievements is in degrees of difference. Which has to he determined and
observed as a basis of further information.
While dealing with decision problem we can across various
possible startegies available to us to enable us to achieve one are more
objectives however how far we would achieve the objedtrive depends on the state
of nature that is likely to exits. The selection of startegy and the likely
occurance of a particular state of nature would result in a certain outcome for
which we have to assign certain monitory values as a meassure of utility this
is called pay off measure.
This pay of measure varies from person to person according
individual character mentral perception and the information available to him
and lastly his own past experience. There is no common pay of measure for all managements and even within any one
management group, among individual persons of the group the pay of measure
based on the concept of utility is thus a subjective cone\cepot of these
subjective utilities always deffer between person to person despite trhe
indentical set of enteral circumstances and envirnonment,.
The manage belives that the various outcomes arrising from
different states of nature in the selection of a specific startegy, are futrue
probable events. The probabilty of these events in viewed by subjectimists and
the objectrivists in different angles and the objectionists maintain that these probabilities must relate to long-run
frequencies of occurrence. Only the events repeated in the long run or governed
by probabilities the subjectivist maintains that the probabilities measure the
degrees of belief in the liklihood of occerence of a given outcome. Thus, for
the subjectivist the probabilitist represents the subjective appraisal of the
nature of the reality whereas for the objectivist the probability is an
actually observable fact which might later constitute a basis for the
establishment a rational degree of belief. Anyway the probabilities of the
various outcomes are taken into consideration to calculate the values
assignalbel to the various outcome and sum of all those assigned values of the
various outcomes is called the expected value. This expected value concept is
mathematical in its nature and is called mathematical exceptation.
Ranking
frequently the managemnts trives to rank the possible
outcomes in the order of their utility to the manufacturer. The outcome with
the most utility first or the outcome with the least utility last. Ranking
implies dim
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